Terrible Service
zest air makes cebu pacific look like paradise in the customer service front. a friend of mine booked a round trip ticket for himself, his wife and sister-in-law for a long planned vacation. unfortunately, his flight with zest air got cancelled with no apparent reason. i guess we can live with the fact that flights get cancelled. but what defines customer service is what a company does after the cancellation. my friend wanted to have his flight rebooked to the next one but was informed there are no more seats available. he then asked if they have an arrangement with other airlines and the only response was that he has to book it himself and pay about four times the cost of his original ticket. frustrated, my friend asked instead for a refund of the total ticket cost which is what most people would have done. unfortunately, he was informed that they can't refund his ticket as the flight coming back wasn't cancelled. it was all because of "company policy". iro...